Archive for the 'Uncategorized' Category

Learning by Teaching

Several weeks ago I blogged about a conversation with my almost-85-year-old mom about Twitter. Explaining Twitter to Grandma Rose has become one of the most popular posts I’ve ever written, still being passed around the web (and please, keep sharing it!).

This morning I offer you Part 2 of that story.

I called Rose last night to see how her day was.  “I have to tell you a story,” she told me.

I should mention here that my mom is very active for her age. Ok, she’s active for any age. She volunteers as an usher at Arizona Theater Company. She works with the University of Arizona College of Medicine doing role play as a “patient,” to provide med students with real life exam room experience.  And she attends classes several days a week at the Osher Lifelong Learning Institute – a nationwide university-based program for seniors who have the treat of getting the equivalent of an ongoing undergrad education without the worries of silly things like tests and degrees.

“It was during a break in class,” she tells me. “And I was talking with my sociology teacher and a classmate who is a retired surgeon. My teacher was complaining because his email has been down, and we got to talking about the internet. And the other guy says, ‘All I hear about lately is Twitter. What is Twitter?’ “

Yup – you know where this is going. Grandma Rose explained Twitter to them all!

“Hil, you won’t believe it! These guys are so brilliant – PhD’s and doctors – and there I am explaining Twitter to them! And I told them, ‘You can only use 140 characters because it’s like a text message!’ I couldn’t believe it – I was teaching them about Twitter!”

Well I was just as proud as any teacher could be. I know one of the best ways to reinforce learning is to teach, and this proved it so heartily.

In my excitement, I began thinking about the work all of us do every day. We are all teachers. Whether we are teaching a young person to appreciate art, teaching a single mom how to get food for her family, or teaching an employee how to get the job done well, we are all teachers all the time.

If “Strength builds upon our strengths,” what better way to build upon the strength of our “students” than to encourage them to learn by teaching others?

We are always wondering how to spread our missions, to “get the word out” about the work we do. Our clients and patrons could be our best missionaries. We just need to empower them with knowledge and encourage them to share that knowledge with others.

“Ricky, now that you have learned about the Art Museum, will you have your parents bring you and a friend, and you can teach your friend what you’ve learned?”

“Mrs. Johnson, now that you have learned about our senior center, will you bring a friend and show them around?”

“Maria, now that you have your food box, will you let a neighbor know how we can help them, too?”

Who will you have the opportunity to teach today? How can you encourage them to teach others? Right now, before you move away from this page, will you take a moment to teach us all, right here? How will you build on someone else’s strength by asking them to teach others?

“Strength builds upon our strengths” is Pollyanna Principle #5.  Please read the rest of the Principles, and then teach them!

Outreach vs. Engagement

Being in Day 3 of this fabulously energizing week, I have had little time to blog. I did, however, want to share an observation I have noted perhaps every single hour of this week:

There is a huge difference between “outreach / marketing” and “engagement.” And given the choice between them, I’ll take engagement any day.

Outreach and marketing rely on what we have come to call the “Tell and Hope” method of communications: I tell you my story, and I hope you will do what I want you to do.

Engagement, however, means just what it means in real life.

If I told you I was engaged to be married, would you picture my beloved sitting next to me with a brochure of all his great qualities pasted to his forehead? Would you picture him spending all our time together prattling on and on about how amazing he is, in an ongoing nonstop effort to convince me to do what he wants me to do? (And if you do picture that, are you also picturing how soon the divorce will follow?)

Or would you instead envision that we have together realized we care about the same things and care about each other? Would you picture us excitedly talking about all the things we want to do together, our plans for our future together, our intentions to spend our lives supporting each other in good times and bad, as we pursue together the things we both dream about?

That’s what engagement is all about. Whether you are meeting people on Twitter or Facebook, at a blog or in real life, none of us wants to spend time with a walking brochure. None of us likes to be with someone who is always trying to convince us to do what they want us to do.

But if you engage me as a person who cares passionately about my community and my world, I will do whatever I can, both for you and with you. Because I care.

Just about every hour of this week has reminded me and reinforced for me the power of that engagement. That is because so many of the people who are making this launch-week possible are people I have met in my virtual life – some of whom I have never met in person! I have known some of these wonderful people since way back in the hey-day of listservs. I met others more recently, through Facebook and Twitter.

None of these amazing people are helping with this launch because I handed them a brochure about the book or told them my story. In each case, they are helping because we engaged each other in what we both care about.

And now, through the launch, not just of The Pollyanna Principles but of this whole movement for changing this sector’s work – we are about to begin to kick butt. Together.