Archive for the 'Capacity Building' Category

4 Steps to Move from “Doing” to “Being”

Taxis and Etched Glass / Lalique windows at Henri Bendel, NYCIt is hard to get through a whole day anymore without seeing Gandhi’s words: “We must be the change we wish to see in the world.”
Ask folks why they admire the quote, and you are likely to hear warm words about the work they are doing to create a better world.
But Gandhi did not say, “Do great things to change the world.”  His instructions were clear; it is not about what we do to create change; it is about being that change.
Ugh! We know the “doing” part backwards and forwards – the skills, the tools, the techniques.  But what exactly does it mean to be the change we want to see?
Being is a state that affects all our work, creating context for all our decisions and actions. Whether we are talking about a board, an ED, a consultant, a funder – when our work stems from “being the change we want to see in the world,” the “doing” falls into place alongside that reason for being.
So how can one move from “doing the work” to “being a catalyst for change?”  I hope the following 4 steps encourage you to begin right now.
1: Slow Down and Be
It sounds flip, but the best way to practice being is by being.  Slow down. Pay attention.
If you think you are too busy to take time for that, keep this in mind: “Paying attention doesn’t take extra time; it actually gives you more time.” *
Step 1 is therefore to slow down and just be.
Spend two full minutes (set a timer) paying careful attention. Notice what is really going on around you with beginner’s mind.
Notice your work environment, your surroundings. What pictures are on your desk? (When was the last time you looked at them?)
Notice your co-workers. What are they doing? How do they feel about that? How do they talk about their work?  Is it joyful or rushed? Is that talk focused on the community or on the piles on their desks?
Breathe it all in. And then breathe it all out again.
2: Aim
“We accomplish what we hold ourselves accountable for.”  This very first of The Pollyanna Principles is because it is all about aiming.
Question #1:
What are you holding yourself / your organization accountable for accomplishing? And accomplishing for whom?
Make a list. What are you holding yourself accountable for accomplishing each day? Each week? Each month?
Question #2:
Look at your answers to Question 1.  Are those results about the change you want to see in your community?  Or are they about accomplishing the means to those ends (perhaps ensuring the bills can be paid)?
What does your list reveal about the primary focus of your work? Where have you been aiming?
Question #3:
To begin seeing the forest AND the trees – the day-to-day within the context of the change you want to see in the world, consider the items on your list, asking:
If I accomplish this task, what will it make possible? For whom?
Once you have an answer, ask the same question about the answer. Then ask again.
Keep asking, “What will that make possible? For whom?” until you reach the very highest ultimate result you want to hold yourself accountable for creating.
And here’s a hint: If you are being the change you want to see in the world, the ultimate result will not be for your organization. It will be for the community you want to effect.
3: Practice
The steps so far will no doubt create “aha” moments for you. But aha moments on their own are worthless. It is only when those “aha’s” become everyday reality that change begins to happen. And the path to that transformation is simply a matter of practice.
Isn’t that something? We are all encouraged to take course after course in Nonprofit Management, focusing on tools and techniques and – well – doing.  Yet it is that slow incorporation of our aha moments into the very cells of our being that will transform ourselves and our organizations into catalysts for change.
(As an aside, if you have been frustrated that despite installing “best practices” into an orgainzation, little has changed, you can begin to see now why that is.)
The following is just one of many ways to practice with your “aha’s.”  (If you have others, I hope you will share them in the comments!)
Look at your to do list for this week.
For each item on that list, ask, “What could accomplishing this task make possible for our community?”
Then list 1 or 2 things you will do to infuse each item with your new-found accountability for community results.
Task: Write a report
What might you add to that report, to infuse it with accountability for community change?
Task: Meet with the accountant about the 990
How might you infuse that visit – or the 990 itself – with accountability for community change?
The more you ask the question, the more creative your responses will become. It could be what you talk about. It could be who you talk with. It could be the route you take to an appointment.  It could be anything!
Ask that question as a routine part of making your to-do list, being as conscious as possible to be accountable inside that task. (Note that when it comes to words like accountable and conscious, there is no “do.” There is only being accountable, being conscious.)
4: Celebrate
At the end of your work day, take a moment to breathe in the day.
  • What stood out for you today?
  • What brought you joy?
  • What are you grateful for? (Extra points if you can be grateful for what may have been painful!)
  • What can you celebrate?
This simple practice will move your focus away from everything you failed to get done today (I know I am not alone with that list!). It will move you one last time from a focus on “doing” to a focus on being joyful, appreciative for the things that matter most.
From there, sleep well. And greet tomorrow committed to being the change you want to see in the world.
* Gratitude to Genine Lentine for her article in the July 2010 issue of Shambala Sun Magazine, quoted above
* Photo Info: Fifth Avenue, as seen through the Lalique windows at Henri Bendel. NYC 2009

Beginner’s Mind for Fundraisers

Cicada Wing

An organization Dimitri and I love is about to die.

Everyone says it is a casualty of the economy. We know that is not true.

Even when times were good, the ABC Group was struggling. And so five years ago, when we were teaching an earlier version of our “Building Engaged Support for Your Mission” workshop – the one we did in Phoenix just last week – the ABC Group sent three people – a board member, the ED, and their Development Director – to see if perhaps this was an approach that could sustain them.

The premise of that workshop hasn’t changed in all the years since the ABC Group attended.

Money is not the most effective aspect of building strength. The most effective aspects are those that simultaneously build community strength while building organizational strength.

At the workshop five years ago, the ABC Group’s ED and board member were both enthusiastic about seeing the entire spectrum of “building support” through a different lens. However both were deferring to the development director – a woman with years of experience and a great fundraising reputation.

And sadly the development director found the whole day useless.

Not that she said that. But she sat apart throughout the whole day, sporting a bored “I don’t need this – I already know my job” look. At one point she shared with us that this was all well and good, but that their organization was different.

Several times in the years between that workshop and today, the ED called us in desperation. Each time we offered to assist for free, to help the group move away from traditional fundraising, and to implement what we had taught at the workshop. Each time those offers languished as the group chose to keep doing what they already knew.

Last month I received a mass email from the group. It said they needed $50,000 to keep their doors open just for that month. Their funding was gone. Most of their staff was gone.

This is one of our favorite organizations in the world, with a unique mission we love. And it is about to die.

******

Last year, we were doing a workshop on governance, when a woman from the XYZ Organization approached us. “I never properly thanked you,” she said.

“I was at a workshop you did in Phoenix 5 years ago. We had just opened our doors, and I knew I had a lot to learn.

I came home and followed every single thing you suggested. Today our budget is $2 million and we are growing strong, even in this economy.”

Yes, you guessed it; the woman from XYZ was at the same workshop the ABC Group attended and ignored.

******

Last week, I taught that same workshop in Phoenix. While we have certainly added rich layers to the workshop over the years, our core philosophical premise has not changed.

This time, though, I had the image of those two groups in my mind. And so I asked the group the following question:

What will it take for you to do something different
than the way you’ve always done it?

And will you?

Zen Master Shunryu Suzuki is often quoted as saying, “In the beginner’s mind there are many possibilities, in the expert’s mind there are few.”

The minute we think, “I already know that,” learning and possibility stop.

So how can we find the kind of Beginner’s Mind that led the XYZ Organization to its long-term success? One of the easiest routes to Beginner’s Mind is to leave behind your search for answers, and to begin asking new questions.

For years, organizations have been asking the same question:

“How can we raise the money we need?”

Asking that same question over and over, it is no surprise the answer changes only to the extent that it patches a new trick or tool onto the same old assumptions.

So then what might different questions look like, as we seek Beginner’s Mind in our quest for building engaged support for the work we are doing? Let’s start with these (and then let’s add to this list!):

• What brings strength to any endeavor? Which endeavors endure for dozens and hundreds of years vs. those that fall by the wayside? What is it those successful endeavors have in common?

• How can we ensure our programs will build a strong community?

• Do we see community members as individuals who can gather together to create their own support systems, or do we see them as clients we must help, who cannot otherwise help themselves (and certainly cannot help “us”)?

• What would it look like if our programs were built by and sustained by the community that will benefit from those programs?

• What if there were no such thing as programs? Is there a different way to get the end results we want to see in our communities?

Yes, these are the kinds of questions that shake up everything. That is what Beginner’s Mind is all about! By starting back at the beginning-before-the-beginning, we may just catch a glimpse of a more effective path.

So what questions can YOU think of? What questions shake up your thinking? What questions seek to find what builds strength, period?

As you will see in the video, if we seek what builds strength in one place, we may be surprised the extent to which the very same things build strength into everything we do.

So please, share your questions. Let’s open our minds and create possibility for building support for our work in all new ways. Let’s find our Beginner’s Mind.

To learn more about different ways to think about “traditional fundraising” vs. building engaged strength, this article provides a good comparison.

To those viewing this post in an email reader, the video that follows can be found at this link. Or just click through to the blog and watch it there!

One Tip – and Only One – for Fixing Dysfunctional Boards

Toy monster eating a crayonI confess that sometimes even this Pollyanna gets fed up.

I don’t get fed up with the same things as most people in this field, though. I get fed up with blame and intolerance. I get fed up with pointing fingers at symptoms, focusing and refocusing on addressing those symptoms, drilling deeper and deeper, unpacking and re-packing – and never addressing the cause of those symptoms because “That would be too hard” or because “That touchy feely big-picture stuff is not practical.”

And while this could be said about the issues our communities face (poverty, illiteracy, crime), nothing makes me as crazy as the amount of symptoms-centered blame that is leveled at boards.

We so accept that level of blame that we don’t even realize how much it has seeped into the everyday assumptions and language of the nonprofit world (and I mean nonprofit – this is deficit thinking, pure as can be).

Dysfunctional Boards
Broken boards
Boards Behaving Badly

Lists of the things Boards should do
Laments about boards not doing the lists of things they should do

Holier-than-thou “experts” talking about boards as if they were errant children needing time out
They won’t
They refuse
They’ll never change

We accept this blame-ridden conversation as the norm.  And I am fed up with that as well.

If every board in the world is a candidate for board development work, we don’t have a board problem. We have a system problem.

We have created a governance system that is impossible to do well, spiraling with minutiae and detail and shoulds and prescriptions and legalese.  We have told boards their job is to lead. And when they try to consider the big picture (which is what leadership is about) they are told, “No, your job is first and foremost to pay attention to the dollars – to legal and operational oversight.”

They join the board because they want to make a difference. We tell them it is not their job to talk about making a difference. Their job is to talk about balance sheets and personnel issues.

They get bored. They stop attending. Or worse, they do the adult equivalent of bored kids shooting spitballs – they nitpick. They micromanage. They do the million and one “acting out” things we blame them for.

Then we consultants get paid big bucks to please-oh-please fix those symptoms.

We train them. We give them manuals and worksheets and agendas.  We teach them to recruit board members – good ones this time – people who will attend, participate. We help them create policies with consequences for failing to attend these meetings that are so horrifically boring that being kicked off is almost a relief.

Except we still have board members who want to make a difference, who still have no opportunity to help make that difference, on or now off the board.

Consultants and other experts blame out of frustration.

There is a path out of that frustration.  And unless you have tried it, please don’t give me your opinion of why you don’t think it will work. Because my 10 years of experience doing precisely this tell me it is the only thing that does work.

Ask them why they don’t attend.
Ask them why they are disengaged.

Then make their meetings interesting.
Make their meetings meaningful.
Make their meetings about things that matter.

Make the first and largest part of their meetings
about creating the future of their community,
and the last and smallest portion
about monitoring the organization’s activity last month.

Give them a report of the past
Give them time for generative discussion about the future.

And then go buy more chairs for your board room. Because they’re going to start showing up.