Archive for April, 2009

Consultants as Catalysts for Community Change

It is the end of Day 3 of our Pollyanna Principled Immersion Course for consultants. Our expectations have already been surpassed so many times, we are now simply reveling in what continues to evolve.

The combined experience of this group of 7 practitioners easily approaches or even surpasses 100 years.  They have certainly been around the block more than several times in the work of this sector.

These are precisely the consultants – at the top of their game – one would NOT expect to find in a course that is encouraging them to relearn everything about the way they think about their work!

And yet, in describing the work we are doing together, group members are using words like “revolutionary” and “heretical.” They are unlearning and letting go of ways of thinking that simply are not creating the kinds of dramatic community change they know is possible and want to achieve.

They are trying on new ways of being – some of them after 20+ years of doing this work.  And they are practicing those new ways of thinking and being at every turn throughout the week.

Their feedback and reflection includes statements like, “This resonates!” and “This just feels so right!” and “We are taught to do just the opposite of this – but this works so much better!”

At the core, these consultants are practicing a way of thinking and being that ensures they are holding themselves accountable for their client’s highest potential.

For every piece of their work, they are being urged to ask, “What is the potential of this piece? For whom? What potential will you hold yourself for accomplishing?”

At every step of the class, we (the instructors) are modeling The Pollyanna Principles in action. We know if we model these approaches with the attendees, they will learn to model those same approaches with their clients.  We are doing our best to walk our talk.  I’m looking so forward to asking the group, at the end of the last day, what they saw us modeling, and how they will take that with them.

And the results so far?  One attendee is a seasoned business consultant with an MBA and over 30 years experience.  He observed,

“I have never in all my years seen a group become a group this quickly.  We are taught that it can take days or longer for a group to become a team – the old “Form / Storm / Norm / Perform.”  But this group was a team within the first hour!  I cannot wait to start working this way with the groups I consult to!”

Others have expressed similar surprise at how quickly governance and planning and fund development discussions realign themselves, simply  by focusing on what we as consultants are holding ourselves accountable for achieving.

So is this magic?  No.  It is by design – a design that is aimed at what we at the Community-Driven Institute are holding ourselves accountable for in this class.  Because after all, as Pollyanna Principle #1 tells us, “We accomplish what we hold ourselves accountable for!”

And so, as we have developed and executed this class, the potential for which we have held ourselves accountable is simple and direct:

We intend for the attendees of the Pollyanna Principled Consultants Immersion Course to be wildly successful catalysts for community change.  And we are holding ourselves accountable for making that possible and doable.

We have created the course to establish the conditions that will lead to that success.  Our job, then, is to ensure that is precisely the result that comes to pass.

What will it take to ensure a consultant is a catalyst for community change?  In the next few days, we will have some video from this class’s participants, to share some of their answers to that very question.

In the meantime, we all hope you will consider taking the plunge and joining us for the next class, to experience the answer to that question yourself.

Why Some Consultants Are Always Ahead of the Pack

Anymore I can usually tell how good a consultant is in the first few minutes of our conversation.  How?

By how much they listen.
By how much they want to learn, no matter how much they already know.
By how much they ask questions instead of talking about themselves.
By how much it’s not about them, but about the change they can create in the world.

As part of this week’s immersion course in Pollyanna Principled Consulting, I was blessed to be able to speak with each of the attendees by phone, prior to our gathering together. I asked each of them the same question: “What difference do you want this week to make for you?”

Their answers will show you why some consultants always seem to be way ahead of the pack:

“I want to help organizations do what they really want to do for their communities.  I want to be able to guide them when they’re struggling for direction – when they don’t know what they don’t know about what is possible.”

“I want to be better at asking questions.”

“I want to understand how to bring along those individuals who have been at this for 20 years, who have so much vested in approaches that simply are not creating community change.”

“I want to be able to pull our whole community together, to think of themselves as a team with a common purpose – making our community more livable. I want to understand how to broaden who is involved in this work.”

“I want to be more effective at translating / reframing the principles into language boards and organizations will recognize and not be intimidated by (or feel is irrelevant: ‘Vision and values? We don’t need that!’).”

“I want the Pollyanna Principles to be second nature to the way I do my work.  I want to be conversant in them. I want to own the principles.”

It’s easy to teach “tools and techniques.”  That is why we see so many workshops with titles like, “Methods for X” or “Ten Ways to Y.”  How many of those trainings have you been to?  And how many have resulted in transformative change in your clients’ communities?

Untill we reconsider the assumptions, views, belief systems, personal values and expectations that undergird our work, we will continue to bemoan that “No matter what I do with clients, their communities are not seeing much difference.”

The folks with whom we are spending this week are not looking for tools and techniques.  They are instead seeking to transform how they think and be in their work – how they respond, how they reason things through, the questions they ask.

And that is the answer to why some consultants seem to always be ahead of the pack.

It is not because they know the methods or have the tricks.  It is not because they are better at marketing themselves.

It is because they are open to seeing their consulting practice as ever-evolving, as they seek to integrate their life and their work with their community and their world.  It is because they want their consulting practice to be a catalyst for social change.

And most of all, it is because they realize that change begins inside each of us as people first, before we even start talking with clients.

After just one day together, I am so energized by what I am learning from these amazing consultants. To know we have four more days where we are all teaching and all learning is a blessing.  And who could ask for more than that?!

To follow what happened throughout this week-long course, click here for the next installment.

Learn more about Pollyanna Principled / Community-Driven Consulting. Perhaps you will be in our next Immersion Class June 8-12!

And if you have not yet read the Pollyanna Principles, go now and get the book!

Monday Morning Rock Out!

Teacher & student at blackboard

I am SO excited about this week! Our first official Pollyanna Principled Immersion Course for Consultants. Wow. WOW!

I’ve spent the past month delving into the big questions of learning and teaching. If people learn by what we model in the class, what do we want to model, and how? If people learn by breaking through to their own wisdom, how can we best facilitate that?

The old adage tells us, “Those who can, do. And those who can’t, teach.” As I have learned every time we have crafted a new learning experience, that adage is simply hogwash – at least it is if we want our teaching to make a difference…

Whether I’ve been teaching consultants how to be catalysts for changing the world, teaching gardening to preschoolers, or teaching Spanish to 10 year olds, I have always been inspired by the people I have taught. I know this week will only ratchet that inspiration up a notch or two.

I promise to share with you how the week proceeds. (And if you are a consultant, I hope you will consider joining us for our June immersion course – there are still a few seats left.)

This week, in whatever you are doing, get out there and be a teacher. Show how change happens by creating it. And be inspired by the people who learn by your side.

Have a great Monday and a great week, all!

Energize your week with this brief transcript of our live conversation on Pollyanna Principled Consulting!